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Customer Care

SERVICES  
  • Communication Facilities available at local office. - 3 Land lines and 11 Mobiles
 
  • Land lines - 0231-2667369/ 79/ 3293430
 
  • Service mobile/s - Available with all engineers & technicians
 
  • email Id - service@renutron.com
 
  • web site - www.renutron.com
 
  • Working Days - 7  Days
 
  • Working  hrs. - 9.00 A.M To 7.00 P.M (From Tuesday to  Sunday) & 9.45 A.M To 7 P.M (For Monday)
 
  • Call receiving time - 24 Hrs. over Service Hot Line No.09371776979
SERVICE MOBILE VAN

Services on the Wheels
  • MTTA  (Mean Time to Attend a Call)
    <10 Kms - 1 Hr.
    <50 Kms - 2 Hrs.
    <100 Kms. - 4 Hrs.
  • MTTR (Mean Time to Repair a Unit)
    < 10 Kms - 1 Hr.
    < 50 Kms - 1.30 Hrs.
    < 100 Kms.- 2.20 Hrs.
  • Systems Under AMC - 850 Nos. (Banking - 516 Nos.)
    Batteries Under AMC - 8000 Nos. (Banking - 3000 Nos.)


  • Field Proven 98% up time
  • Key Strengths
    Time tested quality feedback system
    Experienced – factory trained staff
    Adequate spares Inventory
    Back end support staff
    Expert Technical services
    Service Record History Management
  • Standby Provisions – In case of any major breakdown ( unit or battery ) we keep sufficient
    inventory level, which can be used as a standby arrangement.
 
SERVICE DEPARTMENT  
No. of service centers with Locations.  
1. H.O. & Works- Renu Prestige, 1325/114, E ward, Shivaji Udyamnagar, Kolhapur. -416 008,
                        Ph:0231-3293430 /2667369/2667379
 
2. Pune (Br.) - Near chaitanya Nagari, warji, Pune - 411 046,
                       Ph:(M)9325806979,9373403111
 
3. Belgaum (Br.) - 922, Gade Marg, Saraf Galli, Shahapur, Belgaum

4. Goa (Res. Engr. ) - Ph. 9404778853/9881200753  
5. Navi Mumbai (Res. Engr.) - Ph. No.9370806979  
6. Sangli (Res. Engr.) -Ph. No. 9370611199