Product Wise Warranty Terms and Conditions

Renutron warrants the first purchaser of the products, that it is free from defects in material and components, which if suffering from manufacturing defects or defective material during the warranty period, will be provided free services, repairs or replacements, as the case may be.

Procedure to log a service call

User must contact Renutron via e-mail service@renutron.com or phone 93 71 77 69 79, no later than 30 days after discovery of occurrence or defect/s in UPS, UPS part and/or BATTERY/s but in no event after the expiration of the respective warranty period.

Warranty period of UPS

Unless otherwise provided in a warranty for the specific product purchased, Renutron warrants that the Renutron product is and will be free of defects in material and workmanship for a period of 1 year from the date of purchase or 13 months from the date of delivery whichever is earlier. The purchaser shall not be entitled to enforce the warranty unless it shall have fully paid as per the terms of payment in purchase order for the respective product.

Any terms and conditions as mentioned on the purchaser’s purchase order, Renutron’s order acknowledgement, original invoice copy or on any other form or communication that are inconsistent with or additional to the terms and conditions of this warranty shall be applicable only if it has been specifically agreed by Renutron.

Rules for defective parts repair or replacement:

Repair of a defective UPS part and/or BATTERY does not extend the respective original warranty period.

All defective UPS parts shall become the property of Renutron upon replacement.

Any parts that are replaced may be new or reconditioned.

Service under warranty shall be available during Renutron’s Business Hours unless accepted in Purchase order. In case if required the purchaser shall arrange for the access of breakdown unit / batteries, power supply, load etc. to the Renutron authorized service person, even after or before office hours or on holidays. Also, shall provide security for the tools and spares being used to repairs and maintenance.

Renutron’s entire liability and the exclusive remedy for a product defect that is covered under this warranty shall be at Renutron’s sole option either (a) repair of the Product or (b) replacement of the Product with the same or a functionally equivalent product. There is no express or implied right of return or right of refund under the terms of this limited warranty.

This warranty does not cover damages or defects caused by reasons such as but not limited to:

Misuse, Improper application, Wrong or inadequate electrical Current/Voltage/Frequency, Repair by non-Renutron designated personnel, Accident during shipment, Tampering, Alteration, Change in UPS and /or battery location or application, Exposure to the elements such as conductive dust, moisture etc., Acts of god, Force majeure, Theft, Sabotage, Lightening, Wrong cabling of load, Removal or connecting batteries in wrong way, Site conditions not suitable for installing electronic equipment, Installation contrary to Renutron recommendations or if serial numbers have been altered, defaced, or removed.

Other expenses while repair:

This warranty does not cover reimbursement for labor, gaining access, removal, installation, temporary power or equipment or any other expenses which may be incurred in connection with repair or replacement.

Liability Limitation

In no event shall Renutron’s assume any liability for indirect, special, incidental, exemplary or consequential damages of any kind whatsoever, including without limitation, lost profits, business interruption or loss of data, whether any claim is based upon theories of contract, negligence, strict liability, tort, or otherwise.

In any event, Renutron’s responsibility for the property loss or damage shall not exceed the written down value of the product. Renutron is not responsible for incidental expenses such as removal / installation services, down time etc. The warranty of Renutron shall be strictly limited to its products and does not extend to the equipment/s with which the product is integrated or being used for.

Carry in Warranty:

In case of any breakdown, buyer shall bring the UPS to Renutron authorized service center or works as suggested by Renutron and shall collect the same after due repairs in time.

Technical assistance:

Any technical assistance provided by Renutron personnel or representatives in system design is constructed to be a proposal and not recommendation, the responsibility for determining the feasibility of the same, rests with the user and should be subject to test. Renutron shall not be held responsible for any failures during integrations and execution or operations.

Right to Modify:

Renutron reserves the right to vary, modify or change the terms and conditions herein due to change(s) in availability of services, products and/or spare parts or for the purposes of complying with applicable policies, rules, regulations and law, with or without notice.

None of Renutron’s employees, distributors, dealers, retailers, contractors, agents have the authority to vary, modify or amend any of the terms and conditions of this warranty.

Jurisdiction:

All disputes arising out of or in connection with this warranty policy shall be finally settled under the Rules & Laws of India and the place of settlement will be Kolhapur, India. Jurisdiction of the Court shall be at Kolhapur Only.